Gonzalez added that the company regularly reaches out to families and facilities to address concerns and is already working to improve operations, by incorporating GPS technology for better oversight and adding more resources to serve the Medi-Cal population. “Given the scale of the trips that we manage, we have a very high level of satisfaction and a relatively low number of complaints,” Gonzalez wrote.Īll complaints are investigated and addressed, though some are less serious than others, he said. The rides - done by a network of local drivers - help patients avoid unnecessary emergency room visits and hospitalizations. Gonzalez said the company serves 5.6 million people in California, including those on Medicaid (called Medi-Cal in the state), Medicare or with private insurance. “We emphatically believe that the claims by are completely inaccurate, and do not reflect the reality of how our system operates in LA or any of our operation centers,” Gonzalez wrote. LogistiCare officials declined to be interviewed but the general manager for California, Jody Gonzalez, said in an e-mail that the company takes the lawsuit very seriously, plans to mount a “vigorous defense” and believes the allegations will be disproven. I am going to go with another company.’ Toni Vargas, Neighborhood Legal Services of Los Angeles County They don’t have the resources to say, ‘Enough is enough. “It directly impacts access to care, with people literally not going to medical appointments they had because they could not get there.” Toubman, a staff attorney at New Haven Legal Assistance Association. “This is a problem around the country,” said Sheldon V. Similar issues with LogistiCare, a Georgia-based private company that works in the majority of states around the nation, also have been reported in New Jersey, Connecticut, Wisconsin and elsewhere. ![]() ![]() Two patients allegedly were injured when their wheelchairs weren’t secured in a van. Patients who needed help were left on the curb or waiting for hours for rides, and others were harassed or driven in unsafe vehicles, according to the suit. Neighborhood Legal Services recently sued LogistiCare in Los Angeles County Superior Court, alleging that the company harmed the county’s Medicaid patients by failing to provide “safe, reliable, and timely transportation.” Among the patients ill-served by the company were a double amputee, a woman partially paralyzed from a stroke and a man with a brain injury, the suit said. “They don’t have the resources to say, ‘Enough is enough. “The uncertainty of when or if LogistiCare is going to come … takes a tremendous toll on people who have no resources,” said Toni Vargas, an attorney at Neighborhood Legal Services of Los Angeles County, a public interest law firm. This story can be republished for free ( details).
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